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Published in 2021 at "Zeitschrift Fur Padagogische Psychologie"
DOI: 10.1024/1010-0652/a000309
Abstract: Abstract. Understanding processes of selecting, evaluating, and using relevant information sources to inform oneself about scientific topics, that is, sourcing, is a current topic within educationa...
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Keywords:
choice use;
professional practice;
teachers choice;
practice future ... See more keywords
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Published in 2017 at "Journal of Services Marketing"
DOI: 10.1108/jsm-05-2016-0203
Abstract: Purpose The purpose of this study is to explore how service employee choice and use of language to initiate and maintain conversation with second generation immigrant customers (SGIC) influence customer evaluation of the service encounter,…
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Keywords:
employee;
service;
choice use;
customer ... See more keywords