Citizen’s Charter for Improved Public Service Delivery and Accountability: The Experience of Land Administration at the Local Government in Bangladesh
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DOI: 10.1080/01900692.2016.1262872
Abstract: ABSTRACT Improved public service delivery and accountability have increasingly turned out to be important issues in public sector management. In Bangladesh, there has been noteworthy progress, including the introduction of citizen’s charter since 2008. This… read more here.
Keywords: service delivery; service; citizen charter; public service ... See more keywords
Health care manager commitment towards implementation of citizen charter standards and associated factors in public hospitals of Jimma zone, Southwest Ethiopia
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DOI: 10.1186/s12913-021-07137-1
Abstract: Managerial commitment is important for effective design and implementation of citizen charter to assure the quality of health service delivery as per the standards depicted in the document. Hence the objective of this study is… read more here.
Keywords: jimma zone; implementation citizen; commitment; citizen charter ... See more keywords