BUREAUCRATIC REFORM, PUBLIC SERVICE PERFORMANCE, AND CITIZENS’ SATISFACTION: THE CASE OF YOGYAKARTA, INDONESIA
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DOI: 10.13165/vpa-21-20-2-13
Abstract: Some researchers have assumed that bureaucratic reform could improve citizens’ satisfaction. This study examines the impact of some aspects of bureaucratic reform on public service performance and citizens’ satisfaction, including: organizational structure, business process, human… read more here.
Keywords: satisfaction; bureaucratic reform; citizens satisfaction; performance ... See more keywords