Improving public sector service delivery: a developing economy experience
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DOI: 10.1108/ijppm-05-2017-0129
Abstract: Purpose The Pension Trust Company (PTC) in Ghana is the sole agency responsible for the management of the first-tier pension scheme as well as processing of claims submitted by beneficiaries for this scheme. The claim… read more here.
Keywords: claim processing; processing; system; improving public ... See more keywords