When are clients helpful? Capitalising on client involvement in professional service delivery
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DOI: 10.1371/journal.pone.0280738
Abstract: Professional service firms apply specialist knowledge to create customised solutions to client problems. In their work, teams of professionals undertake projects in which clients may be closely involved in co-creating solutions. However, we know little… read more here.
Keywords: client involvement; professional service; client; team ... See more keywords
Being Heard, Exerting Influence, or Knowing How to Play the Game? Expectations of Client Involvement among Social and Health Care Professionals and Clients
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DOI: 10.3390/ijerph17165653
Abstract: Contemporary social and health care services exhibit a significant movement toward increasing client involvement in their own care and in the development of services. This major cultural change represents a marked shift in the client’s… read more here.
Keywords: care; social health; client; client involvement ... See more keywords