Connecting governance and the front lines: How work pressure and autonomy matter for coping in different performance regimes
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DOI: 10.1111/padm.12357
Abstract: How frontline employees cope with perceived work pressure may be of direct influence on policy outcomes. This study contributes to the street-level bureaucracy literature in several ways. First, we study both passive client-oriented and active… read more here.
Keywords: performance regimes; pressure; work pressure; client oriented ... See more keywords