Clients’ Help Deservingness, Crowd Situational Stress And Discretionary Decision-making: An Experimental Study Of Regulatory Street-level Bureaucrats In China
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DOI: 10.1080/10967494.2019.1661892
Abstract: ABSTRACT: Following the publication of Lipsky’s classic study, a large body of literature has explored the determinants of street-level bureaucrats’ discretion. Among these determinants, clients’ help deservingness has been widely studied as a salient factor… read more here.
Keywords: situational stress; clients help; level bureaucrats; study ... See more keywords