Examining the Impact of Frontline Service Robots Service Competence on Hotel Frontline Employees from a Collaboration Perspective
Sign Up to like & getrecommendations! Published in 2023 at "Sustainability"
DOI: 10.3390/su15097563
Abstract: With the increasing adoption of frontline service robots (FLSRs) in hospitality workplaces, collaboration between frontline employees (FLEs) and FLSRs has become a necessity. The existing literature focuses on the customer perspective of FLSRs; however, this… read more here.
Keywords: frontline employees; collaboration perspective; service; service robots ... See more keywords