Increased Patient Satisfaction and a Reduction in Pre-Analytical Errors Following Implementation of an Electronic Specimen Collection Module in Outpatient Phlebotomy
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DOI: 10.1093/labmed/lmx024
Abstract: Background Patient satisfaction in outpatient phlebotomy settings typically depends on wait time and venipuncture experience, and many patients equate their experiences with their overall satisfaction with the hospital. Methods We compared patient service times and… read more here.
Keywords: satisfaction; collection module; electronic specimen; specimen collection ... See more keywords