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Published in 2024 at "Journal of Service Research"
DOI: 10.1177/10946705241253993
Abstract: The new challenge confronting leaders is investing in improving customer satisfaction or perceived innovativeness. The challenge also reflects the focus of leadership: to make operations more efficient and effective or invest in tomorrow's solutions? Intuitively,…
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Keywords:
market performance;
customer;
innovation;
commentary perceiving ... See more keywords