Communicating with library patrons and people with dementia: Tracing an ethic of care in professional communication guidelines
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DOI: 10.1177/1471301218790852
Abstract: In both library reference work and dementia care, communication between personnel and service recipients can be both complex and complicated. Professionals in both fields have therefore developed protocols and standards to assist personnel in handling… read more here.
Keywords: people dementia; communication; communicating library; reference ... See more keywords