Toward Multimodal Complaint Severity Detection From Social Media
Sign Up to like & getrecommendations! Published in 2024 at "IEEE Transactions on Computational Social Systems"
DOI: 10.1109/tcss.2024.3393729
Abstract: The prevalence of complaints submitted online and the sheer volume of information made available by social media platforms highlight the need for automated complaint analysis tools. In linguistic studies, complaints have been classified according to… read more here.
Keywords: detection; complaint severity; social media; severity ... See more keywords