Complaints Management Increasing Perceived Quality and Satisfaction.
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DOI: 10.1080/00185868.2022.2064788
Abstract: The current paper examined the impact of perceived service quality (PSQ) and patient complaint (PC) on patient satisfaction (PS). The study was carried out at the highest-level hospital, Vietnam. The self-administered questionnaire was distributed to… read more here.
Keywords: quality; complaints management; increasing perceived; management increasing ... See more keywords