We can't respond to patient complaints using the one-size-fits-all approach.
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DOI: 10.12968/bjon.2022.31.17.915
Abstract: Sam Foster, Chief Nurse, Oxford University Hospitals, outlines how concerns with implementing NHS-wide processes highlighted in a recent study are in line what many executive staff are encountering in practice. read more here.
Keywords: patient complaints; using one; complaints using; size fits ... See more keywords