Examining consumer complaints from an on-demand service platform
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DOI: 10.1016/j.ijpe.2021.108153
Abstract: Abstract Service platforms have rapid development in the online-to-offline new retail era. Although service platforms provide shopping convenience to consumers, they also face many challenges caused by the lack of regulations and relatively immature and… read more here.
Keywords: service platform; consumer complaints; consumer; demand service ... See more keywords
Does Higher Worker Retention Buffer Against Consumer Complaints? Evidence from Ohio Nursing Homes.
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DOI: 10.1093/geront/gnac119
Abstract: BACKGROUND AND OBJECTIVES This study examined the relationship between nursing home (NH) quality using consumer complaints and certified nursing assistant (CNA) annual retention rates among Ohio freestanding NHs (n = 691). RESEARCH DESIGN AND METHODS… read more here.
Keywords: high retention; retention; retention nhs; consumer complaints ... See more keywords