Investigating effects of cognitively evoked situational context on consumer expectations and subsequent consumer satisfaction and sensory evaluation
Sign Up to like & getrecommendations! Published in 2021 at "Food Quality and Preference"
DOI: 10.1016/j.foodqual.2021.104330
Abstract: Abstract Situational factors affect consumer expectations, perception, and satisfaction with product experience and evaluation. Over the last two decades, as the importance of ecological validity has been highly emphasized in sensory and consumer science, many… read more here.
Keywords: consumer expectations; evaluation; situational context; satisfaction sensory ... See more keywords
Consumer Expectations of Online Services in the Insurance Industry: An Exploratory Study of Drivers and Outcomes
Sign Up to like & getrecommendations! Published in 2017 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2017.01254
Abstract: Today, the customer-brand relationship is fundamental to a company’s bottom line, especially in the service sector and with services offered via online channels. In order to maximize its effects, organizations need (1) to know which… read more here.
Keywords: online services; insurance; model; consumer expectations ... See more keywords