Expectancy-disconfirmation and consumer satisfaction: A meta-analysis
Sign Up to like & getrecommendations! Published in 2025 at "Journal of the Academy of Marketing Science"
DOI: 10.1007/s11747-024-01078-x
Abstract: Expectancy-disconfirmation has been the dominant paradigm to explain the formation of consumer satisfaction for over 40 years. Within this paradigm, it is possible for expectations to have opposing effects on consumer satisfaction depending on the… read more here.
Keywords: expectancy disconfirmation; consumer; consumer satisfaction;
Self-enhancement and individual competitiveness as mediators in the materialism/consumer satisfaction relationship
Sign Up to like & getrecommendations! Published in 2018 at "Journal of Business Research"
DOI: 10.1016/j.jbusres.2018.07.023
Abstract: Abstract Researchers have examined materialism and consumer satisfaction for several decades. The relationship between the two variables has continued to get increasingly complex as material goods become more abundant. The purpose of this research is… read more here.
Keywords: consumer satisfaction; satisfaction; relationship; materialism consumer ... See more keywords
Measuring changes in consumer satisfaction associated with kiwifruit ripening: A new approach to understand human-product interactions with fruit
Sign Up to like & getrecommendations! Published in 2019 at "Postharvest Biology and Technology"
DOI: 10.1016/j.postharvbio.2019.03.010
Abstract: Abstract There are societal and political pressures on consumers to eat more fruit and reduce the amount that they waste. Providing consumers with fruit that remain edible for longer in homes is one way of… read more here.
Keywords: changes consumer; fruit; satisfaction; kiwifruit ... See more keywords
Consumer satisfaction with real life meal experiences: An interview study
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DOI: 10.1080/15378020.2016.1215757
Abstract: ABSTRACT The objective was to explore consumers’ expectations and experiences with buffet lunches at workplaces, using the disconfirmation paradigm. Consumers (N = 25) were interviewed before and after eating a buffet lunch. Interviews were transcribed… read more here.
Keywords: satisfaction; consumer satisfaction; satisfaction real; meal ... See more keywords
Satisfaction guaranteed? Forensic consumer satisfaction survey
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DOI: 10.1111/inm.12454
Abstract: Despite many people being forensically hospitalized worldwide, there is limited research reporting on their views of the care they receive. To describe consumer satisfaction and areas for improvement, we utilized our forensic psychiatric hospital's consumer… read more here.
Keywords: satisfaction; consumer satisfaction; survey; consumer ... See more keywords
The investigation of a consumer satisfaction metric for electric vehicle sound signatures
Sign Up to like & getrecommendations! Published in 2017 at "Journal of the Acoustical Society of America"
DOI: 10.1121/1.4988672
Abstract: The attributes of electric vehicle sound signatures have been investigated for some time, especially considering the sound quality and warning features of the exterior sound. The interior vehicle sound quality influences both the driving pleasure… read more here.
Keywords: consumer satisfaction; vehicle sound;
How Does Happiness Influence the Loyalty of Karate Athletes? A Model of Structural Equations From the Constructs: Consumer Satisfaction, Engagement, and Meaningful
Sign Up to like & getrecommendations! Published in 2021 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2021.653034
Abstract: Federations are concerned about attracting new sportsmen and sportswomen and increasing the number of members. The purpose of this research was to describe karate federations' strategies for attracting and retaining members through happiness. The analysis… read more here.
Keywords: consumer satisfaction; loyalty; consumer; karate ... See more keywords
Exploring the emotional mechanism of consumer satisfaction in new energy vehicles: a dual-path model of intelligent and eco-friendly experiences
Sign Up to like & getrecommendations! Published in 2024 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2024.1436494
Abstract: New energy vehicles (NEVs) are considered a crucial means of reducing travel costs, enhancing consumer experiences, and innovating services. This paper aims to categorize the functional experiences of NEVs into two types: intelligent experience and… read more here.
Keywords: consumer; consumer satisfaction; eco friendly; experience ... See more keywords
Exploring the Psychological Mechanism of How the Multidimensional Service Quality of Fitness Centers Affects Consumer Satisfaction and Loyalty Depending on the Level of Exercise Involvement
Sign Up to like & getrecommendations! Published in 2024 at "Behavioral Sciences"
DOI: 10.3390/bs14111049
Abstract: This study aimed to examine the influence of core services and the physical servicescape and social servicescape on consumer satisfaction and loyalty via perceived price fairness, flow experience, and rapport in fitness centers. Additionally, the… read more here.
Keywords: exercise involvement; satisfaction; consumer satisfaction; fitness centers ... See more keywords
Beef Quality Preferences: Factors Driving Consumer Satisfaction
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DOI: 10.3390/foods9030289
Abstract: The current study was designed to broaden the understanding of the attributes impacting the sensory properties of beef when consumed. Using a survey of consumers from three different geographical regions in the United States (US),… read more here.
Keywords: beef; satisfaction; quality preferences; consumer satisfaction ... See more keywords
The Dual Effects of Consumer Satisfaction on Brand Switching Intention of Sharing Apparel
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DOI: 10.3390/su14084526
Abstract: Previous studies have found that consumer satisfaction is negatively associated with brand switching intention in the common purchasing context; is this still true in the context of sharing apparel? This study aims to investigate the… read more here.
Keywords: switching intention; brand switching; consumer satisfaction; trust ... See more keywords