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Published in 2019 at "Journal of Marketing"
DOI: 10.25384/sage.c.4501721.v2
Abstract: Many firms introduce both business-to-business service innovations (B2B-SIs) and business-to-consumer service innovations (B2C-SIs) and need to better allocate their resources. However, they are un...
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Keywords:
consumer service;
business business;
business consumer;
business ... See more keywords