Do You Mind if I Ask You a Personal Question? How AI Service Agents Alter Consumer Self-Disclosure
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DOI: 10.1177/10946705221120232
Abstract: The use of Artificial Intelligence (AI) has grown rapidly in the service industry and AI’s emotional capabilities have become an important feature for interacting with customers. The current research examines personal disclosures that occur during… read more here.
Keywords: consumer; service; social judgment; contexts social ... See more keywords
The Role of Social and Institutional Contexts in Social Innovations of Spanish Academic Spinoffs
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DOI: 10.3390/su12030906
Abstract: Social innovations developed by academic spinoffs (ASOs) are acquiring an ever-increasing relevance in the literature on academic entrepreneurship. Previous studies have considered the importance of the social and institutional contexts of entrepreneurial ecosystems for the… read more here.
Keywords: institutional contexts; role social; contexts social; social innovations ... See more keywords