Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms
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DOI: 10.1016/j.jbusres.2017.01.013
Abstract: This study examines the impact of psychological contract violation (PCV) on customer intention to reuse online retailer websites via the mediating mechanisms of trust and satisfaction. The moderating role of perceived structural assurance (SA) is… read more here.
Keywords: psychological contract; contract violation; customer intention; intention reuse ... See more keywords
Relationship Between Psychological Contract Violation and Physicians’ Destructive and Constructive Behaviors in Tertiary Public Hospitals: An Empirical Evidence in Beijing
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DOI: 10.2147/jmdh.s397501
Abstract: Background In China, physicians have long faced long working hours, high stress levels, and tensions between physicians and patients, which can lead to negative behaviors. Understanding physicians’ expectations and requirements of the hospital and increasing… read more here.
Keywords: contract; psychological contract; relationship; contract violation ... See more keywords