Contracting personalization by results: Comparing marketization reforms in the UK and Australia
Sign Up to like & getrecommendations! Published in 2020 at "Public Administration"
DOI: 10.1111/padm.12662
Abstract: Market instruments are increasingly being used to drive innovation and efficiency in public services. Meanwhile, many governments recognize the need for services to be more personalized and ‘user-centred’. This was a key aim of major… read more here.
Keywords: personalization; contracting personalization; payment results; marketization reforms ... See more keywords