Dialogue management in conversational agents through psychology of persuasion and machine learning
Sign Up to like & getrecommendations! Published in 2020 at "Multimedia Tools and Applications"
DOI: 10.1007/s11042-020-09178-w
Abstract: To be really effective, conversational agents must integrate well with the characteristics of the humans with whom they interact. This exploratory study focuses on a method for integrating well-assessed methods from the field of social… read more here.
Keywords: dialogue management; machine learning; conversational agents; psychology ... See more keywords
Effectiveness and acceptability of conversational agents for sexual health promotion: a systematic review and meta-analysis.
Sign Up to like & getrecommendations! Published in 2022 at "Sexual health"
DOI: 10.1071/sh22016
Abstract: Digital health interventions for sexual health promotion have evolved considerably alongside innovations in technology. Despite these efforts, studies have shown that they do not consistently result in the desired sexual health outcomes. This could be… read more here.
Keywords: health; health promotion; sexual health; effectiveness ... See more keywords
Dialogue Systems and Conversational Agents for Patients with Dementia: The Human-Robot Interaction.
Sign Up to like & getrecommendations! Published in 2019 at "Rejuvenation research"
DOI: 10.1089/rej.2018.2075
Abstract: This study aimed to identify and describe the fundamental characteristics of spoken dialogue systems, and their role in supporting human-robot interaction and enabling the communication between socially assistive robots and patients with dementia. First, this… read more here.
Keywords: conversational agents; patients dementia; dialogue systems; robot interaction ... See more keywords
Automated conversational agents for post-intervention follow-up: a systematic review
Sign Up to like & getrecommendations! Published in 2021 at "BJS Open"
DOI: 10.1093/bjsopen/zrab070
Abstract: Abstract Background Advances in natural language processing and other machine learning techniques have led to the development of automated agents (chatbots) that mimic human conversation. These systems have mainly been used in commercial settings, and… read more here.
Keywords: intervention; systematic review; conversational agents; automated conversational ... See more keywords
A comparison between chatbot and human service: customer perception and reuse intention
Sign Up to like & getrecommendations! Published in 2021 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-12-2020-1399
Abstract: PurposeChatbot users’ communication experience with disembodied conversational agents was compared with instant messaging (IM) users’ communication experience with human conversational agents. The purpose of this paper is to identify what affects users’ intention to reuse… read more here.
Keywords: reuse intention; chatbot; conversational agents; intention ... See more keywords
Evaluation of Conversational Agents: Understanding Culture, Context and Environment in Emotion Detection
Sign Up to like & getrecommendations! Published in 2022 at "IEEE Access"
DOI: 10.1109/access.2022.3153787
Abstract: Valuable decisions and highly prioritized analysis now depend on applications such as facial biometrics, social media photo tagging, and human robots interactions. However, the ability to successfully deploy such applications is based on their efficiencies… read more here.
Keywords: agents understanding; understanding culture; culture context; emotion ... See more keywords
Conversational Agents for Information Retrieval in the Education Domain
Sign Up to like & getrecommendations! Published in 2022 at "Proceedings of the ACM on Human-Computer Interaction"
DOI: 10.1145/3555587
Abstract: Text-based conversational agents (CAs) are widely deployed across a number of daily tasks, including information retrieval. However, most existing agents follow a default design that disregards user needs and preferences, ultimately leading to a lack… read more here.
Keywords: information; information retrieval; education; design ... See more keywords
Conversational Agents in Health Care: Scoping Review of Their Behavior Change Techniques and Underpinning Theory
Sign Up to like & getrecommendations! Published in 2022 at "Journal of Medical Internet Research"
DOI: 10.2196/39243
Abstract: Background Conversational agents (CAs) are increasingly used in health care to deliver behavior change interventions. Their evaluation often includes categorizing the behavior change techniques (BCTs) using a classification system of which the BCT Taxonomy v1… read more here.
Keywords: change interventions; change; behavior change; health care ... See more keywords
Conversational Agents and Avatars for Cardiometabolic Risk Factors and Lifestyle-Related Behaviors: Scoping Review.
Sign Up to like & getrecommendations! Published in 2023 at "JMIR mHealth and uHealth"
DOI: 10.2196/39649
Abstract: Background In recent years, there has been a rise in the use of conversational agents for lifestyle medicine, in particular for weight-related behaviors and cardiometabolic risk factors. Little is known about the effectiveness and acceptability… read more here.
Keywords: related behaviors; review; risk factors; risk ... See more keywords
Investigating Patients' Continuance Intention Toward Conversational Agents in Outpatient Departments: Cross-sectional Field Survey
Sign Up to like & getrecommendations! Published in 2022 at "Journal of Medical Internet Research"
DOI: 10.2196/40681
Abstract: Background Conversational agents (CAs) have been developed in outpatient departments to improve physician-patient communication efficiency. As end users, patients’ continuance intention is essential for the sustainable development of CAs. Objective The aim of this study… read more here.
Keywords: outpatient departments; continuance intention; intention; patients continuance ... See more keywords
Usability Assessment of Conversational Agents in Healthcare: A Literature Review
Sign Up to like & getrecommendations! Published in 2022 at "Studies in health technology and informatics"
DOI: 10.3233/shti220431
Abstract: Conversational agents (CA) are chatbot-based systems supporting the interaction with users through text, speech, or other modalities. They are used in an increasing number of medical use cases. Even though usability is considered a prerequisite… read more here.
Keywords: review; literature review; usability assessment; assessment conversational ... See more keywords