Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance
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DOI: 10.1108/ijchm-05-2024-0758
Abstract: Purpose As artificial intelligence technology empowers service robots, they increasingly communicate with consumers in a human-like manner. This study aims to investigate the effect of service robots’ different conversational styles (competent conversational style vs. cute… read more here.
Keywords: consumer; conversational styles; service; conversational style ... See more keywords