Corporate apology for environmental damage
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DOI: 10.1007/s11166-018-9276-4
Abstract: Apologies are a powerful way to restore trust and reduce punishment costs in bilateral settings. But what do we know about public apologies for large scale man-made disasters? Herein we report on results from an… read more here.
Keywords: apology; firm; reputation; corporate apology ... See more keywords
Crisis Management and Corporate Apology: The Effects of Causal Attribution and Apology Type on Publics’ Cognitive and Affective Responses
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DOI: 10.1177/2329488417735646
Abstract: This study examined how corporate apologies influence cognitive and affective public responses (public anger, negative impression, distrust) during an aviation crisis. A total of 192 participants were exposed to one of the two types of… read more here.
Keywords: cognitive affective; apology; crisis; corporate apology ... See more keywords