Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage
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DOI: 10.3389/fpsyg.2021.595995
Abstract: Taking support from ego-depletion theory, this study examines ego depletion as a mechanism that explains how employees’ organizational citizenship behavior (OCB) leads to antagonistic consequences, i.e., service sabotage. Employees’ positive psychological capital (PsyCap) is considered… read more here.
Keywords: ego depletion; service sabotage; cost serving; depletion ... See more keywords