Go home and kick the dog
Sign Up to like & getrecommendations! Published in 2018 at "Journal of Service Theory and Practice"
DOI: 10.1108/jstp-03-2018-0052
Abstract: Purpose The purpose of this paper is to examine the spillover effects of coworker incivility on customer-directed counterproductive work behavior (CWB) and how emotional exhaustion mediates the relationship between them. The authors predicted that job… read more here.
Keywords: incivility; coworker incivility; experienced coworker; customer directed ... See more keywords