The black sheep in hospitality organizations: how and when coworker service sabotage hinders employee service creativity
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DOI: 10.1108/ijchm-07-2022-0822
Abstract: Purpose The purpose of this paper is to propose a research model in which coworker service sabotage influences hospitality employees’ service creativity via work engagement. It also aims to test the moderating effect of sensitivity… read more here.
Keywords: service; service sabotage; hospitality; coworker service ... See more keywords