I Have Had Enough: When and How Customer Mistreatment Leads to Coworker Undermining
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DOI: 10.3389/fpsyg.2022.629901
Abstract: Service workers are more prone to experience customer mistreatment because of their frequent interactions with them. Hence, it compels them to the level where their performance is compromised. Employees who face customer mistreatment feel ill-treated… read more here.
Keywords: mistreatment coworker; customer mistreatment; customer; coworker undermining ... See more keywords