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Published in 2017 at "Systems Research and Behavioral Science"
DOI: 10.1002/sres.2451
Abstract: The academic field of crisis communication is more relevant than ever due to the digital media revolution, setting new standards for how to manage criticism and crises. This paper presents a systems theoretical approach to…
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Keywords:
social media;
crisis communication;
media systems;
communication social ... See more keywords
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Published in 2020 at "International journal of disaster risk reduction"
DOI: 10.1016/j.ijdrr.2020.101692
Abstract: Abstract Timely and accurate information disclosure is an important step towards open and transparent governance. However, the decision on what to disclose at what time is a difficult issue because information requirements of the public…
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Keywords:
crisis communication;
interactive topic;
information;
topic modeling ... See more keywords
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Published in 2018 at "Public Relations Review"
DOI: 10.1016/j.pubrev.2018.10.003
Abstract: Abstract This qualitative study investigates through a case study how dialogic content, which is shared on social media, facilitates stakeholder support and builds relationships to advance a discourse of renewal. Prior research on crisis communication…
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Keywords:
social media;
crisis communication;
dialogic content;
crisis ... See more keywords
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Published in 2019 at "Public Relations Review"
DOI: 10.1016/j.pubrev.2018.10.013
Abstract: Abstract This paper develops the CONSOLE (Coherence, Orientation, Nuance, Support, Ongoing, Leadership, Emotions) framework to guide practitioners on how to break bad news effectively to stakeholders during crises. Arguably the first study integrating well-established medical…
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Keywords:
bad news;
medical protocols;
news;
crisis communication ... See more keywords
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Published in 2019 at "Public Relations Review"
DOI: 10.1016/j.pubrev.2019.101826
Abstract: Abstract Through a thematic content analysis of 118 journal articles from interdisciplinary fields, this study reviews the research trends of online crisis communication literature in a Chinese post-truth society, where objective facts play a diminishing…
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Keywords:
literature;
post truth;
online crisis;
crisis ... See more keywords
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Published in 2018 at "Tourism Management"
DOI: 10.1016/j.tourman.2018.05.009
Abstract: Abstract This is a response to the rejoinder by Tolkach (2018) to Luo and Zhai's (2017) paper (“I will never go to Hong Kong again” How the secondary crisis communication of “Occupy Central” on Weibo…
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Keywords:
crisis communication;
secondary crisis;
response;
tolkach ... See more keywords
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Published in 2017 at "Journal of Applied Communication Research"
DOI: 10.1080/00909882.2017.1320571
Abstract: ABSTRACT This study focuses on the problem of collapsed ‘stay in the market’ (SIM) beliefs during financial crises. More specifically, the goal of this investigation was to ascertain whether or not inoculation messages are a…
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Keywords:
communication strategy;
crisis communication;
inoculation;
inoculation messages ... See more keywords
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Published in 2020 at "Communication Teacher"
DOI: 10.1080/17404622.2020.1735643
Abstract: Courses: Public Relations, Organizational/Crisis Communication, Social Media in Organizations. Objective: The goal for this activity is for students to simulate an organizational response to an environmental/health crisis impacting their business operations. By working through various…
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Keywords:
crisis communication;
communication;
zika centers;
disease control ... See more keywords
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Published in 2020 at "Sport in Society"
DOI: 10.1080/17430437.2020.1734563
Abstract: Abstract The publication of doping cases evokes media interest and forces athletes to apply crisis communication to compensate for a potential loss of trust or to protect their reputation in the public eye. Based on…
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Keywords:
crisis communication;
doping cases;
public perception;
dissemination ... See more keywords
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Published in 2020 at "Military Medicine"
DOI: 10.1093/milmed/usaa158
Abstract: CRISIS DEFINED A crisis is defined as a critical turning point, a time of intense difficulty, or danger when an associated important decision is made to protect individuals from harm and save lives. Indeed, in…
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Keywords:
crisis communication;
communication;
leader guide;
guide crisis ... See more keywords
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Published in 2020 at "Journal of Sport Management"
DOI: 10.1123/jsm.2019-0430
Abstract: Using social media for crisis communication has been proposed as an effective strategy because it allows teams to build parasocial relationships with fans. The authors focused on the early elimination of Germany during the 2018…
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Keywords:
crisis communication;
communication facebook;
world cup;
effects crisis ... See more keywords