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   Articles with "crisis communication" as a keyword



Crisis Communication and Social Media. A Systems- and Medium-Theoretical Perspective

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recommendations! Published in 2017 at "Systems Research and Behavioral Science"

DOI: 10.1002/sres.2451

Abstract: The academic field of crisis communication is more relevant than ever due to the digital media revolution, setting new standards for how to manage criticism and crises. This paper presents a systems theoretical approach to… read more here.

Keywords: social media; crisis communication; media systems; communication social ... See more keywords

Detecting information requirements for crisis communication from social media data: An interactive topic modeling approach

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recommendations! Published in 2020 at "International journal of disaster risk reduction"

DOI: 10.1016/j.ijdrr.2020.101692

Abstract: Abstract Timely and accurate information disclosure is an important step towards open and transparent governance. However, the decision on what to disclose at what time is a difficult issue because information requirements of the public… read more here.

Keywords: crisis communication; interactive topic; information; topic modeling ... See more keywords

Social media crisis communication: Enhancing a discourse of renewal through dialogic content

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recommendations! Published in 2018 at "Public Relations Review"

DOI: 10.1016/j.pubrev.2018.10.003

Abstract: Abstract This qualitative study investigates through a case study how dialogic content, which is shared on social media, facilitates stakeholder support and builds relationships to advance a discourse of renewal. Prior research on crisis communication… read more here.

Keywords: social media; crisis communication; dialogic content; crisis ... See more keywords

Breaking bad news with CONSOLE: Toward a framework integrating medical protocols with crisis communication

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recommendations! Published in 2019 at "Public Relations Review"

DOI: 10.1016/j.pubrev.2018.10.013

Abstract: Abstract This paper develops the CONSOLE (Coherence, Orientation, Nuance, Support, Ongoing, Leadership, Emotions) framework to guide practitioners on how to break bad news effectively to stakeholders during crises. Arguably the first study integrating well-established medical… read more here.

Keywords: bad news; medical protocols; news; crisis communication ... See more keywords

Online crisis communication in a post-truth Chinese society: Evidence from interdisciplinary literature

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recommendations! Published in 2019 at "Public Relations Review"

DOI: 10.1016/j.pubrev.2019.101826

Abstract: Abstract Through a thematic content analysis of 118 journal articles from interdisciplinary fields, this study reviews the research trends of online crisis communication literature in a Chinese post-truth society, where objective facts play a diminishing… read more here.

Keywords: literature; post truth; online crisis; crisis ... See more keywords

The secondary crisis communication of Occupy Central on Weibo: A response to Denis Tolkach

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recommendations! Published in 2018 at "Tourism Management"

DOI: 10.1016/j.tourman.2018.05.009

Abstract: Abstract This is a response to the rejoinder by Tolkach (2018) to Luo and Zhai's (2017) paper (“I will never go to Hong Kong again” How the secondary crisis communication of “Occupy Central” on Weibo… read more here.

Keywords: crisis communication; secondary crisis; response; tolkach ... See more keywords

Inoculation messages as a preemptive financial crisis communication strategy with inexperienced investors

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recommendations! Published in 2017 at "Journal of Applied Communication Research"

DOI: 10.1080/00909882.2017.1320571

Abstract: ABSTRACT This study focuses on the problem of collapsed ‘stay in the market’ (SIM) beliefs during financial crises. More specifically, the goal of this investigation was to ascertain whether or not inoculation messages are a… read more here.

Keywords: communication strategy; crisis communication; inoculation; inoculation messages ... See more keywords

Community relations under pressure: Local residents’ perceptions of corporate crisis communication

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recommendations! Published in 2024 at "Journal of Applied Communication Research"

DOI: 10.1080/00909882.2024.2345230

Abstract: ABSTRACT High-risk organizations, such as chemical companies, are urged to engage in long-term, dialogic community relations with local residents. Community engagement can establish organizational legitimacy and help to address local concerns. However, stakeholders may be… read more here.

Keywords: local residents; communication; community; crisis communication ... See more keywords

Normalisation of crisis communication in post-crisis times: examining the Facebook page of Hong Kong police force during and after radical protests

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recommendations! Published in 2024 at "Policing and Society"

DOI: 10.1080/10439463.2024.2363922

Abstract: ABSTRACT Despite the extensive research on police use of social media for crisis communication, their post-crisis social media activity warrants further exploration. This paper analyses 4,177 posts from the Hong Kong Police Force’s (HKPF) Facebook… read more here.

Keywords: crisis; communication post; social media; crisis communication ... See more keywords

Dissecting Crisis Communication: A Critical Discourse Analysis of Leadership Strategies in Australia and New Zealand During the COVID-19 Pandemic

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recommendations! Published in 2024 at "Communication Studies"

DOI: 10.1080/10510974.2024.2436683

Abstract: ABSTRACT This paper presents a comparative and discursive analysis of crisis communication strategies by Australian Prime Minister Scott Morrison and New Zealand Prime Minister Jacinda Ardern during the first two years of the COVID-19 pandemic.… read more here.

Keywords: new zealand; covid pandemic; crisis; analysis ... See more keywords

Cultural Sensitivity in Health Crisis Communication: Revisiting Melinda Gates’ Africa COVID-19 Apocalypse

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recommendations! Published in 2025 at "Communication Studies"

DOI: 10.1080/10510974.2025.2470479

Abstract: ABSTRACT In April 2020, Melinda Gates predicted that dead bodies would litter the streets of Africa if the world did not act fast to contain the novel COVID-19 pandemic. Her warning was met with rage,… read more here.

Keywords: cultural sensitivity; melinda gates; crisis communication; communication ... See more keywords