A systematic framework of predicting customer revisit with in-store sensors
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DOI: 10.1007/s10115-019-01373-y
Abstract: Recently, there is a growing number of off-line stores that are willing to conduct customer behavior analysis. In particular, predicting revisit intention is of prime importance, because converting first-time visitors to loyal customers is very… read more here.
Keywords: systematic framework; revisit; store sensors; customer ... See more keywords
Customer demand analysis of the electronic commerce supply chain using Big Data
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DOI: 10.1007/s10479-016-2342-x
Abstract: With the advent of the Internet and the flourishing of connected technology, electronic commerce has become a new business model that disrupts the traditional transactional model and is transforming the consumer’s lifestyle. Electronic commerce leads… read more here.
Keywords: supply chain; commerce; electronic commerce; customer ... See more keywords
Assignment constraints in shared transportation services
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DOI: 10.1007/s10479-020-03522-x
Abstract: Competitive markets, increased fuel costs, and underutilized vehicle fleets are characteristics that currently define the logistics sector. Given an increasing pressure to act in a manner that is economically and ecologically efficient, mechanisms that help… read more here.
Keywords: constraints shared; shared transportation; study; transportation services ... See more keywords
How does the Perceived Ethicality of Corporate Services Brands Influence Loyalty and Positive Word-of-Mouth? Analyzing the Roles of Empathy, Affective Commitment, and Perceived Quality
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DOI: 10.1007/s10551-015-2985-6
Abstract: In the past few decades, a growth in ethical consumerism has led brands to increasingly develop conscientiousness and depict ethical image at a corporate level. However, most of the research studying business ethics in the… read more here.
Keywords: affective commitment; loyalty; perceived ethicality; customer ... See more keywords
Opinion mining on large scale data using sentiment analysis and k-means clustering
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DOI: 10.1007/s10586-017-1077-z
Abstract: With the rapid growth of web technology and easy access of internet, online shopping has been increased. Now people express their opinions and share their experiences that greatly influence new buyers for purchasing products, thereby… read more here.
Keywords: customer preference; opinion; sentiment analysis; customer ... See more keywords
Incentive mechanism on customer knowledge collaborative acquisition with relational contract under double-sided moral hazard in big data context
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DOI: 10.1007/s10586-017-1525-9
Abstract: In the big data context, the customer data are distributed out of the enterprise boundary. It’s the key to maintain competitive advantage that applying the customer knowledge acquisition to the enterprise innovation. From the perspective… read more here.
Keywords: contract; customer; customer knowledge; acquisition ... See more keywords
ESSMArT way to manage customer requests
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DOI: 10.1007/s10664-019-09721-w
Abstract: Quality and market acceptance of software products is strongly influenced by responsiveness to customer requests. Once a customer request is received, a decision must be made whether to escalate it to the development team. Once… read more here.
Keywords: ticket; customer requests; customer request; customer ... See more keywords
The past, present, and future of customer management
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DOI: 10.1007/s11002-020-09525-9
Abstract: For decades, researchers in customer management have demonstrated the business importance of firm-customer relationships, developed models for understanding customer behavior and response to marketing, established the link between customer behavior and firm performance, and proposed… read more here.
Keywords: customer; present future; customer management; future customer ... See more keywords
Insider trading around auto recalls: Does investor attention matter?
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DOI: 10.1007/s11156-019-00866-9
Abstract: Using a comprehensive sample of customer complaints filed with the National Highway Traffic Safety Administration, we examine the differences in the timing of insiders’ and investors’ use of outside generated public information. We first find that levels… read more here.
Keywords: information; auto recalls; customer complaints; customer ... See more keywords
Accounting for preference dependency in target costing – a note
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DOI: 10.1007/s11156-021-00962-9
Abstract: Target costing is a well-established strategic cost management tool in theory and practice. The original target costing model implies independence of customer preferences resulting in additive utility functions for the customer-oriented optimization of cost structures.… read more here.
Keywords: customer; preference; minimum variant; target ... See more keywords
The Effect of Satisfaction on Loyalty in Consumption and Service Industry Based on Meta-analysis and It’s Algorithm
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DOI: 10.1007/s11277-018-5489-8
Abstract: Since customer loyalty is key for enterprises to gain core competence, achieving a better understanding of the relationship between customer satisfaction and customer loyalty is critical. The inconsistency with respect to customer satisfaction–loyalty relationships across… read more here.
Keywords: satisfaction; loyalty; customer; customer loyalty ... See more keywords