Does employee intervention encourage or discourage the spread of dysfunctional customer behavior?
Sign Up to like & getrecommendations! Published in 2024 at "Journal of Service Theory and Practice"
DOI: 10.1108/jstp-02-2024-0053
Abstract: PurposeDysfunctional customer behavior (DCB) is costly and problematic for organizations. This research seeks to understand how DCB spreads and how businesses can effectively deal with it through employee intervention.Design/methodology/approachThis research conducted a survey study and… read more here.
Keywords: employee; employee intervention; intervention; customer behavior ... See more keywords
Anomalous Telecom Customer Behavior Detection and Clustering Analysis Based on ISP’s Operating Data
Sign Up to like & getrecommendations! Published in 2020 at "IEEE Access"
DOI: 10.1109/access.2020.2976898
Abstract: Mobile networks and smart phones have become ubiquitous in our daily life. Large amount of customer related telecom data from various sources are generated every day, from which diversified behavior patterns can be revealed, including… read more here.
Keywords: customer behavior; telecom customer; customer; analysis ... See more keywords
InvMetrics: Measuring Privacy Risks for Split Model–Based Customer Behavior Analysis
Sign Up to like & getrecommendations! Published in 2024 at "IEEE Transactions on Consumer Electronics"
DOI: 10.1109/tce.2024.3370764
Abstract: Mobile Edge Computing (MEC) has great potential to facilitate cheap and fast customer behavior analysis (CBA). Model splitting, widely adopted in collaborative learning of MEC, partitions the CBA models between the customer device and the… read more here.
Keywords: model based; privacy; split model; customer behavior ... See more keywords
Using Smart Meters to Learn Water Customer Behavior
Sign Up to like & getrecommendations! Published in 2022 at "IEEE Transactions on Engineering Management"
DOI: 10.1109/tem.2020.2995529
Abstract: This article addresses the need to divide a population of water utility customers into groups based on their similarities and differences, using only the measured flow data collected by water meters. After clustering, the groups… read more here.
Keywords: using smart; behavior; water; utility ... See more keywords
The effects of new product quality choices and customer behavior on the in-house refurbishing model versus the outsourcing model
Sign Up to like & getrecommendations! Published in 2024 at "F1000Research"
DOI: 10.12688/f1000research.144926.1
Abstract: Background Refurbishing encompasses the process of collecting used products, refurbishing them into new ones, and offering them to consumers. Within this framework, manufacturers can opt for either in-house refurbishing, managed internally, or outsource these operations… read more here.
Keywords: refurbishing model; model; house refurbishing; customer behavior ... See more keywords
Service staff encounters with dysfunctional customer behavior: Does supervisor support mitigate negative emotions?
Sign Up to like & getrecommendations! Published in 2022 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2022.987428
Abstract: Dysfunctional customer behavior is common in service settings. For frontline employees, negative encounters can cause short-term despondency or have profound, long-term psychological effects that often result in both direct and indirect costs to service firms.… read more here.
Keywords: behavior; employee; service; customer ... See more keywords
You Only Look Once Version 5 and Deep Simple Online and Real-Time Tracking Algorithms for Real-Time Customer Behavior Tracking and Retail Optimization
Sign Up to like & getrecommendations! Published in 2024 at "Algorithms"
DOI: 10.3390/a17110525
Abstract: The speedy progress of computer vision and machine learning engineering has inaugurated novel means for improving the purchasing experiment in brick-and-mortar stores. This paper examines the utilization of YOLOv (You Only Look Once) and DeepSORT… read more here.
Keywords: deep simple; real time; time; customer behavior ... See more keywords
Effects of Parent Brand Equity on Perceived Fit and Customer Behavior of Extended Brand—Focused on MICE Destination
Sign Up to like & getrecommendations! Published in 2022 at "International Journal of Environmental Research and Public Health"
DOI: 10.3390/ijerph19084540
Abstract: This study aims to examine the relationship among tourism destination brand equity (as parent brand), perceived fit, and customer behavior intention toward the extended MICE destination brand. It also identifies the moderating effect of place… read more here.
Keywords: brand; brand equity; customer behavior;
The Application of the Soft Modeling Method to Evaluate Changes in Customer Behavior towards e-Commerce in the Time of the Global COVID-19 Pandemic
Sign Up to like & getrecommendations! Published in 2022 at "Risks"
DOI: 10.3390/risks10030062
Abstract: As a result of the COVID-19 pandemic, business and consumer behavior towards online consumption and digital payments has changed. This trend, although significant, may be observed, to a varying extent, among customers across the European… read more here.
Keywords: customer behavior; soft modeling; behavior; behavior towards ... See more keywords
Environmental Consciousness and Green Customer Behavior: The Moderating Roles of Incentive Mechanisms
Sign Up to like & getrecommendations! Published in 2019 at "Sustainability"
DOI: 10.3390/su11030819
Abstract: Consumer awareness of environmental protection and energy conservation concepts has prompted businesses in the hotel industry to adopt green operations. Most studies of the hotel industry have discussed the behavioral intentions (BIs) of consumers based… read more here.
Keywords: customer behavior; environmental consciousness; consciousness green; incentive mechanisms ... See more keywords
Online Demand Response Characterization Based on Variability in Customer Behavior
Sign Up to like & getrecommendations! Published in 2024 at "Journal of Modern Power Systems and Clean Energy"
DOI: 10.35833/mpce.2023.000516
Abstract: —— This paper proposes an online framework to char‐ acterize demand response (DR) over time. The proposed frame‐ work facilitates obtaining and updating the daily consumption patterns of customers. The essential concept of response profile… read more here.
Keywords: variability customer; demand response; response; customer behavior ... See more keywords