Anomalous Telecom Customer Behavior Detection and Clustering Analysis Based on ISP’s Operating Data
Sign Up to like & getrecommendations! Published in 2020 at "IEEE Access"
DOI: 10.1109/access.2020.2976898
Abstract: Mobile networks and smart phones have become ubiquitous in our daily life. Large amount of customer related telecom data from various sources are generated every day, from which diversified behavior patterns can be revealed, including… read more here.
Keywords: customer behavior; telecom customer; customer; analysis ... See more keywords
Using Smart Meters to Learn Water Customer Behavior
Sign Up to like & getrecommendations! Published in 2022 at "IEEE Transactions on Engineering Management"
DOI: 10.1109/tem.2020.2995529
Abstract: This article addresses the need to divide a population of water utility customers into groups based on their similarities and differences, using only the measured flow data collected by water meters. After clustering, the groups… read more here.
Keywords: using smart; behavior; water; utility ... See more keywords
Service staff encounters with dysfunctional customer behavior: Does supervisor support mitigate negative emotions?
Sign Up to like & getrecommendations! Published in 2022 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2022.987428
Abstract: Dysfunctional customer behavior is common in service settings. For frontline employees, negative encounters can cause short-term despondency or have profound, long-term psychological effects that often result in both direct and indirect costs to service firms.… read more here.
Keywords: behavior; employee; service; customer ... See more keywords
Effects of Parent Brand Equity on Perceived Fit and Customer Behavior of Extended Brand—Focused on MICE Destination
Sign Up to like & getrecommendations! Published in 2022 at "International Journal of Environmental Research and Public Health"
DOI: 10.3390/ijerph19084540
Abstract: This study aims to examine the relationship among tourism destination brand equity (as parent brand), perceived fit, and customer behavior intention toward the extended MICE destination brand. It also identifies the moderating effect of place… read more here.
Keywords: brand; brand equity; customer behavior;
The Application of the Soft Modeling Method to Evaluate Changes in Customer Behavior towards e-Commerce in the Time of the Global COVID-19 Pandemic
Sign Up to like & getrecommendations! Published in 2022 at "Risks"
DOI: 10.3390/risks10030062
Abstract: As a result of the COVID-19 pandemic, business and consumer behavior towards online consumption and digital payments has changed. This trend, although significant, may be observed, to a varying extent, among customers across the European… read more here.
Keywords: customer behavior; soft modeling; behavior; behavior towards ... See more keywords
Environmental Consciousness and Green Customer Behavior: The Moderating Roles of Incentive Mechanisms
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DOI: 10.3390/su11030819
Abstract: Consumer awareness of environmental protection and energy conservation concepts has prompted businesses in the hotel industry to adopt green operations. Most studies of the hotel industry have discussed the behavioral intentions (BIs) of consumers based… read more here.
Keywords: customer behavior; environmental consciousness; consciousness green; incentive mechanisms ... See more keywords
Analysis of strategic customer behavior in fuzzy queueing systems
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Industrial and Management Optimization"
DOI: 10.3934/jimo.2018157
Abstract: This paper analyzes the optimal and equilibrium strategies in fuzzy Markovian queues where the system parameters are all fuzzy numbers. In this work, tools from both fuzzy logic and queuing theory have been used to… read more here.
Keywords: customer behavior; analysis; behavior fuzzy; analysis strategic ... See more keywords