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Published in 2020 at "IEEE Access"
DOI: 10.1109/access.2020.2976898
Abstract: Mobile networks and smart phones have become ubiquitous in our daily life. Large amount of customer related telecom data from various sources are generated every day, from which diversified behavior patterns can be revealed, including…
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Keywords:
customer behavior;
telecom customer;
customer;
analysis ... See more keywords
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Published in 2022 at "IEEE Transactions on Engineering Management"
DOI: 10.1109/tem.2020.2995529
Abstract: This article addresses the need to divide a population of water utility customers into groups based on their similarities and differences, using only the measured flow data collected by water meters. After clustering, the groups…
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Keywords:
using smart;
behavior;
water;
utility ... See more keywords
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Published in 2022 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2022.987428
Abstract: Dysfunctional customer behavior is common in service settings. For frontline employees, negative encounters can cause short-term despondency or have profound, long-term psychological effects that often result in both direct and indirect costs to service firms.…
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Keywords:
behavior;
employee;
service;
customer ... See more keywords
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Published in 2022 at "International Journal of Environmental Research and Public Health"
DOI: 10.3390/ijerph19084540
Abstract: This study aims to examine the relationship among tourism destination brand equity (as parent brand), perceived fit, and customer behavior intention toward the extended MICE destination brand. It also identifies the moderating effect of place…
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Keywords:
brand;
brand equity;
customer behavior;
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Published in 2022 at "Risks"
DOI: 10.3390/risks10030062
Abstract: As a result of the COVID-19 pandemic, business and consumer behavior towards online consumption and digital payments has changed. This trend, although significant, may be observed, to a varying extent, among customers across the European…
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Keywords:
customer behavior;
soft modeling;
behavior;
behavior towards ... See more keywords
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Published in 2019 at "Sustainability"
DOI: 10.3390/su11030819
Abstract: Consumer awareness of environmental protection and energy conservation concepts has prompted businesses in the hotel industry to adopt green operations. Most studies of the hotel industry have discussed the behavioral intentions (BIs) of consumers based…
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Keywords:
customer behavior;
environmental consciousness;
consciousness green;
incentive mechanisms ... See more keywords
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Published in 2020 at "Journal of Industrial and Management Optimization"
DOI: 10.3934/jimo.2018157
Abstract: This paper analyzes the optimal and equilibrium strategies in fuzzy Markovian queues where the system parameters are all fuzzy numbers. In this work, tools from both fuzzy logic and queuing theory have been used to…
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Keywords:
customer behavior;
analysis;
behavior fuzzy;
analysis strategic ... See more keywords