Case study–based learning in customer-centric operations management: Unleashing the potential of experiential learning and accreditation
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DOI: 10.1080/08832323.2019.1646701
Abstract: Abstract The increasingly evolving context in manufacturing and service industries calls for more active learning approaches to easily grasp new business strategies, such as customer-centric operations management. The authors report on case-based courses about a… read more here.
Keywords: customer centric; experiential learning; customer; centric operations ... See more keywords