Insider trading around auto recalls: Does investor attention matter?
Sign Up to like & getrecommendations! Published in 2019 at "Review of Quantitative Finance and Accounting"
DOI: 10.1007/s11156-019-00866-9
Abstract: Using a comprehensive sample of customer complaints filed with the National Highway Traffic Safety Administration, we examine the differences in the timing of insiders’ and investors’ use of outside generated public information. We first find that levels… read more here.
Keywords: information; auto recalls; customer complaints; customer ... See more keywords
A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis
Sign Up to like & getrecommendations! Published in 2022 at "English for Specific Purposes"
DOI: 10.1016/j.esp.2021.08.001
Abstract: Abstract Although many studies have conducted a move analysis of customer service genres (e.g., responses to online negative reviews), no previous study has investigated the discourse structure of organizational email responses to customer complaints in… read more here.
Keywords: customer complaints; customer; move analysis; email responses ... See more keywords
Expectation and Complaint: Online Consumer Complaint Behavior in COVID-19 Isolation
Sign Up to like & getrecommendations! Published in 2022 at "Psychology Research and Behavior Management"
DOI: 10.2147/prbm.s384021
Abstract: Purpose This study aims to articulate the nature of consumer complaining behavior (CCB) by analyzing the mechanism and characteristics of online CCB in COVID-19 isolated environment. Patients and Methods For the purpose, this study collected… read more here.
Keywords: quality; consumer; expectation; customer complaints ... See more keywords