Network visualization of customer expectation using Web in coffee service
Sign Up to like & getrecommendations! Published in 2018 at "Artificial Life and Robotics"
DOI: 10.1007/s10015-018-0425-2
Abstract: This paper describes a method of visualizing customer expectation as a network. Customer expectation is an important factor in succeeding in service, because the expectation depends on service evaluation. Therefore, to develop a service by… read more here.
Keywords: expectation network; service; customer expectation; expectation ... See more keywords