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Published in 2020 at "Computers in Human Behavior"
DOI: 10.1016/j.chb.2020.106548
Abstract: Artificial intelligence (AI) is revolutionising the way customers interact with brands. There is a lack of empirical research into AI-enabled customer experiences. Hence, this study aims to analyse how the integration of AI in shopping…
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Keywords:
customer experiences;
enabled customer;
customer;
customer experience ... See more keywords
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Published in 2020 at "Energy Policy"
DOI: 10.1016/j.enpol.2020.111573
Abstract: Abstract Energy transitions change the relationships between technologies and human actors. Demand response (DR), the matching of demand to available electricity supply, is a relatively new activity, important for systems that rely on distributed renewable…
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Keywords:
customer experiences;
energy;
customer;
technology ... See more keywords
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Published in 2020 at "Journal of Interactive Marketing"
DOI: 10.1016/j.intmar.2020.03.001
Abstract: Abstract Human enhancement technology (HET) is advancing a host of industries, yet it remains limited in its retail, sales, and service applications. Soon, however, these technologies appear likely to have notable impacts on customer experiences.…
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Keywords:
customer experiences;
customer;
service;
human enhancement ... See more keywords