Articles with "customer experiences" as a keyword



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Customer experiences in the age of artificial intelligence

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Published in 2020 at "Computers in Human Behavior"

DOI: 10.1016/j.chb.2020.106548

Abstract: Artificial intelligence (AI) is revolutionising the way customers interact with brands. There is a lack of empirical research into AI-enabled customer experiences. Hence, this study aims to analyse how the integration of AI in shopping… read more here.

Keywords: customer experiences; enabled customer; customer; customer experience ... See more keywords
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Demand response and smart technology in theory and practice: Customer experiences and system actors

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Published in 2020 at "Energy Policy"

DOI: 10.1016/j.enpol.2020.111573

Abstract: Abstract Energy transitions change the relationships between technologies and human actors. Demand response (DR), the matching of demand to available electricity supply, is a relatively new activity, important for systems that rely on distributed renewable… read more here.

Keywords: customer experiences; energy; customer; technology ... See more keywords
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Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings

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Published in 2020 at "Journal of Interactive Marketing"

DOI: 10.1016/j.intmar.2020.03.001

Abstract: Abstract Human enhancement technology (HET) is advancing a host of industries, yet it remains limited in its retail, sales, and service applications. Soon, however, these technologies appear likely to have notable impacts on customer experiences.… read more here.

Keywords: customer experiences; customer; service; human enhancement ... See more keywords