Customer Interaction Management Capabilities on the Micro-Retail Fashion in Indonesia
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DOI: 10.1080/15332667.2016.1209066
Abstract: ABSTRACT This article aims to investigate and examine Customer Interaction Management Capabilities (CIMaC) as mediator in the relation of Market Intelligence Quality (MIQ) and Customer-Centric Commitment (CCC) with New Product Performance (NPP). A Structural Equation… read more here.
Keywords: customer interaction; management capabilities; interaction management; customer ... See more keywords
Bias Detection for Customer Interaction Data: A Survey on Datasets, Methods, and Tools
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DOI: 10.1109/access.2023.3276757
Abstract: With the increase in usage of machine learning models within many different aspects of customer interactions, it has become very clear that bias detection within associated customer interaction datasets has led to a critical focus… read more here.
Keywords: bias detection; methods tools; customer interaction; customer ... See more keywords