Incentive mechanism on customer knowledge collaborative acquisition with relational contract under double-sided moral hazard in big data context
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DOI: 10.1007/s10586-017-1525-9
Abstract: In the big data context, the customer data are distributed out of the enterprise boundary. It’s the key to maintain competitive advantage that applying the customer knowledge acquisition to the enterprise innovation. From the perspective… read more here.
Keywords: contract; customer; customer knowledge; acquisition ... See more keywords
Managing customer knowledge through the use of big data analytics in tourism research
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DOI: 10.1080/13683500.2018.1564739
Abstract: ABSTRACT The use of big data is growing in relevance and importance in tourism management research. Companies operating in this industry are exploiting big data analytics and developing systems to manage customer knowledge and provide… read more here.
Keywords: big data; tourism; research; data analytics ... See more keywords
EFFECTS OF CUSTOMER KNOWLEDGE MANAGEMENT AND CUSTOMER ORIENTATION ON INNOVATION CAPACITY AND MARKETING RESULTS IN SMEs: THE MEDIATING ROLE OF INNOVATION ORIENTATION
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DOI: 10.1142/s136391961850055x
Abstract: Managing customer knowledge is a key of source for SMEs. The principal aim of this paper is to provide empirical evidence on the direct effects of two specific strategic resources: customer orientation and customer knowledge… read more here.
Keywords: orientation; innovation capacity; customer; customer knowledge ... See more keywords
Customer knowledge management competence evaluation of agritourism enterprises by using the balanced scorecard and fuzzy-AHP: Evidence from Chengdu-Chongqing economic circle
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DOI: 10.1371/journal.pone.0280482
Abstract: This paper provides an evaluation framework to explore the linking mechanisms between customer knowledge management competence (CKMC) and Balanced Scorecard (BSC). With a case study from Chengdu-Chongqing Economic Circle of China, this paper attempts to… read more here.
Keywords: evaluation; customer knowledge; knowledge; customer ... See more keywords
How Peer Abusive Supervision Affects Sales Employees’ Customer Knowledge Hiding: The Roles of Rivalry and Schadenfreude
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DOI: 10.2147/prbm.s359360
Abstract: Purpose This study aims to examine the impacts of peer abusive supervision, perceived rivalry and schadenfreude over the abused peers on sales employees’ customer knowledge hiding. Methods We conducted multiple regression analyses of 283 sales… read more here.
Keywords: customer knowledge; rivalry schadenfreude; knowledge; abusive supervision ... See more keywords