Using Machine Learning to Improve Lead Times in the Identification of Emerging Customer Needs
Sign Up to like & getrecommendations! Published in 2022 at "IEEE Access"
DOI: 10.1109/access.2022.3165043
Abstract: In recent years, computational approaches for automatically extracting the voice of the customer from user generated content have been proposed. These studies have tackled the task of obtaining current customer needs, however, there is a… read more here.
Keywords: customer needs; lead times; customer; social media ... See more keywords
Bridging the Semantic Gap Between Customer Needs and Design Specifications Using User-Generated Content
Sign Up to like & getrecommendations! Published in 2022 at "IEEE Transactions on Engineering Management"
DOI: 10.1109/tem.2020.3021698
Abstract: Although product design has been considered as a collaborative activity, progress in developing methods to facilitate the design process has been hampered by difficulties in building common bases among various stakeholders. Customers may only have… read more here.
Keywords: semantic gap; customer needs; design; product ... See more keywords