Service Orientation and Customer Performance: Triad Perspectives of Sales Managers, Sales Employees, and Customers
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DOI: 10.3390/bs12100373
Abstract: This study examines how shop managers’ attitudes toward customers are transferred to sales employees, and thus affect customer performance. We surveyed shop managers, sales employees, and customers in five department stores in Seoul, South Korea,… read more here.
Keywords: service; orientation; customer; sales employees ... See more keywords
Impact of Industry 4.0 on Corporate Financial Performance: A Moderated Mediation Model
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DOI: 10.3390/su13116069
Abstract: Many studies advance the contemporary technologies of Industry 4.0. However, relatively little is known about how Industry 4.0 affects corporate financial performance. Using a survey, bootstrap sampling, and structural-equation modeling, this study evaluates the moderated… read more here.
Keywords: corporate financial; customer performance; performance; industry ... See more keywords