Exact algorithms for solving a bi-level location–allocation problem considering customer preferences
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DOI: 10.1007/s40092-018-0302-6
Abstract: AbstractThe issue discussed in this paper is a bi-level problem in which two rivals compete in attracting customers and maximizing their profits which means that competitors competing for market share must compete in the centers… read more here.
Keywords: customer; problem; customer preferences; level ... See more keywords
Customer preferences and self-service technologies:hospitality in the pandemic context
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DOI: 10.1080/13032917.2020.1851093
Abstract: Given the fact that tourism is one of the most affected sectors by the Covid-19 pandemic, the main objective of this study was to analyze important aspects inherent to the current use of Self-Servi... read more here.
Keywords: preferences self; service technologies; customer preferences; self service ... See more keywords