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Published in 2017 at "Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture"
DOI: 10.1177/0954405415598894
Abstract: Customer requirement analysis has become a primary concern for companies who compete in the global market. Kano’s model, as a customer-driven tool, has been widely used for customer requirement analysis in product improvement. Although a…
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Keywords:
customer;
model;
fuzzy kano;
customer requirements ... See more keywords