Articles with "customer requirements" as a keyword



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Understanding customer requirements through quantitative analysis of an improved fuzzy Kano’s model

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Published in 2017 at "Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture"

DOI: 10.1177/0954405415598894

Abstract: Customer requirement analysis has become a primary concern for companies who compete in the global market. Kano’s model, as a customer-driven tool, has been widely used for customer requirement analysis in product improvement. Although a… read more here.

Keywords: customer; model; fuzzy kano; customer requirements ... See more keywords