Managing customer returns strategy with the option of selling returned products
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DOI: 10.1016/j.ijpe.2020.107794
Abstract: Abstract Managing customer returns is a crucial issue for the retailing industry. In this paper, we develop a model to investigate a monopolistic retailer's customer returns management strategy. The retailer should determine its returns policy:… read more here.
Keywords: retailer; returned products; managing customer; customer ... See more keywords
Outsourcing strategy in the presence of the customer returns
Sign Up to like & getrecommendations! Published in 2021 at "International Journal of Production Economics"
DOI: 10.1016/j.ijpe.2021.108217
Abstract: Abstract In this paper, we examine a manufacturer's choice of outsourcing contractor, either a competing contractor or a non-competing contractor. Both the manufacturer and the competing contractor (which also produces a product in its own… read more here.
Keywords: contractor; customer returns; manufacturer competing; non competing ... See more keywords