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1
Published in 2021 at "Artificial Intelligence Review"
DOI: 10.1007/s10462-021-09955-5
Abstract: With the increasing number of customer reviews on the Web, there is a growing need for effective methods to retrieve valuable information hidden in these reviews, as sellers need to gain a deep understanding of…
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Keywords:
customer reviews;
mining;
opinion mining;
survey ... See more keywords
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1
Published in 2022 at "IEEE Transactions on Computational Social Systems"
DOI: 10.1109/tcss.2022.3200890
Abstract: Customer feedback is an essential criterion for upcoming customers to learn from their experience with a company’s products. Customer reviews and ratings also help companies improve performance and figure out new methodologies to provide better…
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Keywords:
customer reviews;
airline;
service;
ensemble approach ... See more keywords
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0
Published in 2021 at "Tourism Economics"
DOI: 10.1177/13548166211049865
Abstract: Despite the important role of the sentiment of customer reviews in the tourist decision-making process, it has received limited attention from the field of tourism demand forecasting. This study aims to examine the sentiment information…
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Keywords:
customer reviews;
sentiment indices;
sentiment;
hotel ... See more keywords
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2
Published in 2023 at "Cornell Hospitality Quarterly"
DOI: 10.1177/19389655221102388
Abstract: Online reviews influence customer decisions and present publicly available data to investigate differences between customer evaluations for local and chain businesses. We conduct a text analysis on a sample of 80,728 online customer reviews of…
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Keywords:
chain restaurants;
local chain;
customer reviews;
reviews local ... See more keywords
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1
Published in 2021 at "Management Science"
DOI: 10.1287/mnsc.2021.4061
Abstract: We examine how online customer reviews for one generation of a product affect sales of another generation in the same product series. The main intriguing result is that previous generation valence has a positive impact…
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Keywords:
online customer;
previous generation;
generation;
customer reviews ... See more keywords
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Published in 2022 at "Axioms"
DOI: 10.3390/axioms11090436
Abstract: The multi-label customer reviews classification task aims to identify the different thoughts of customers about the product they are purchasing. Due to the impact of the COVID-19 pandemic, customers have become more prone to shopping…
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Keywords:
customer reviews;
classification;
commerce customer;
analysis ... See more keywords
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1
Published in 2022 at "Foods"
DOI: 10.3390/foods11101500
Abstract: During the COVID-19 crisis, customers’ preference in having food delivered to their doorstep instead of waiting in a restaurant has propelled the growth of food delivery services (FDSs). With all restaurants going online and bringing…
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Keywords:
food delivery;
customer reviews;
review;
customer ... See more keywords