Mining and classifying customer reviews: a survey
Sign Up to like & getrecommendations! Published in 2021 at "Artificial Intelligence Review"
DOI: 10.1007/s10462-021-09955-5
Abstract: With the increasing number of customer reviews on the Web, there is a growing need for effective methods to retrieve valuable information hidden in these reviews, as sellers need to gain a deep understanding of… read more here.
Keywords: customer reviews; mining; opinion mining; survey ... See more keywords
Unscrambling Customer Recommendations: A Novel LSTM Ensemble Approach in Airline Recommendation Prediction Using Online Reviews
Sign Up to like & getrecommendations! Published in 2022 at "IEEE Transactions on Computational Social Systems"
DOI: 10.1109/tcss.2022.3200890
Abstract: Customer feedback is an essential criterion for upcoming customers to learn from their experience with a company’s products. Customer reviews and ratings also help companies improve performance and figure out new methodologies to provide better… read more here.
Keywords: customer reviews; airline; service; ensemble approach ... See more keywords
Are customer reviews just reviews? Hotel forecasting using sentiment analysis
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DOI: 10.1177/13548166211049865
Abstract: Despite the important role of the sentiment of customer reviews in the tourist decision-making process, it has received limited attention from the field of tourism demand forecasting. This study aims to examine the sentiment information… read more here.
Keywords: customer reviews; sentiment indices; sentiment; hotel ... See more keywords
Comparison of Customer Reviews for Local and Chain Restaurants: Multilevel Approach to Google Reviews Data
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DOI: 10.1177/19389655221102388
Abstract: Online reviews influence customer decisions and present publicly available data to investigate differences between customer evaluations for local and chain businesses. We conduct a text analysis on a sample of 80,728 online customer reviews of… read more here.
Keywords: chain restaurants; local chain; customer reviews; reviews local ... See more keywords
History Matters: The Impact of Online Customer Reviews Across Product Generations
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DOI: 10.1287/mnsc.2021.4061
Abstract: We examine how online customer reviews for one generation of a product affect sales of another generation in the same product series. The main intriguing result is that previous generation valence has a positive impact… read more here.
Keywords: online customer; previous generation; generation; customer reviews ... See more keywords
Multi-Label Classification of E-Commerce Customer Reviews via Machine Learning
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DOI: 10.3390/axioms11090436
Abstract: The multi-label customer reviews classification task aims to identify the different thoughts of customers about the product they are purchasing. Due to the impact of the COVID-19 pandemic, customers have become more prone to shopping… read more here.
Keywords: customer reviews; classification; commerce customer; analysis ... See more keywords
Sentiment Analysis of Customer Reviews of Food Delivery Services Using Deep Learning and Explainable Artificial Intelligence: Systematic Review
Sign Up to like & getrecommendations! Published in 2022 at "Foods"
DOI: 10.3390/foods11101500
Abstract: During the COVID-19 crisis, customers’ preference in having food delivered to their doorstep instead of waiting in a restaurant has propelled the growth of food delivery services (FDSs). With all restaurants going online and bringing… read more here.
Keywords: food delivery; customer reviews; review; customer ... See more keywords