Customer Satisfaction Prediction in the Shipping Industry with Hybrid Meta-heuristic Approaches
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DOI: 10.1007/s10614-018-9842-5
Abstract: Optimization and prediction of customer satisfaction in the shipping industry impacts immensely upon strategic planning and consequently on the targeted market share of a corporation. In shipping industry, accurate measures of customer satisfaction are usually… read more here.
Keywords: customer satisfaction; prediction; shipping industry;
Evaluating Rank-Coherence of Crowd Rating in Customer Satisfaction
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DOI: 10.1007/s11205-020-02581-8
Abstract: Crowd rating is a continuous and public process of data gathering that allows the display of general quantitative opinions on a topic from online anonymous networks as they are crowds. Online platforms leveraged these technologies… read more here.
Keywords: customer satisfaction; crowd rating; rating;
Evaluating the impact of service quality on the dynamics of customer satisfaction in the telecommunication industry of Jorhat, Assam
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DOI: 10.1007/s11235-018-0514-5
Abstract: Service quality acts as an antecedent to customer satisfaction (CS). Evaluation of service quality in an enterprise is vital to improve productivity and increase CS. Usually, it is difficult to rate service quality due to… read more here.
Keywords: quality; telecommunication; service quality; service ... See more keywords
You gotta serve somebody: the effects of firm innovation on customer satisfaction and firm value
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DOI: 10.1007/s11747-016-0512-7
Abstract: Marketing actions must create value for two key stakeholders: customers and investors. Nevertheless, these two stakeholders differ in their evaluations of firm actions in critical ways. As a result, most managers believe that there is… read more here.
Keywords: firm value; firm; innovation; value ... See more keywords
Customer satisfaction and firm performance: insights from over a quarter century of empirical research
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DOI: 10.1007/s11747-019-00657-7
Abstract: Emphasizing customer satisfaction as a strategic lever for enhancing business performance is a widespread business practice. However, just over 25 years of empirical studies by academic researchers has produced evidence that is sometimes contradictory. Hence, greater… read more here.
Keywords: performance; satisfaction; satisfaction firm; firm performance ... See more keywords
Two phase genetic algorithm for vehicle routing and scheduling problem with cross-docking and time windows considering customer satisfaction
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DOI: 10.1007/s40092-017-0203-0
Abstract: Cross-docking is a new warehousing policy in logistics which is widely used all over the world and attracts many researchers attention to study about in last decade. In the literature, economic aspects has been often… read more here.
Keywords: algorithm; two phase; customer; customer satisfaction ... See more keywords
Designing an Optimal Customer Satisfaction Model in Automotive Industry
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DOI: 10.1007/s40313-019-00503-9
Abstract: Nowadays, companies endeavor more scientific ways for customer satisfaction and compete for the quality of goods and services to meet the needs of the customers and their expectations. So the companies must be able to… read more here.
Keywords: customer; model; automotive industry; customer satisfaction ... See more keywords
The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction
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DOI: 10.1016/j.ijhm.2017.07.001
Abstract: Abstract Employee behaviour plays a significant role in satisfying restaurant customers, however, there is a paucity of research highlighted personal and functional aspects of employee behaviour and their influence on customer satisfaction. Accordingly, this study… read more here.
Keywords: customer satisfaction; employee; service behaviour;
Customer satisfaction service match and service quality-based blockchain cloud manufacturing
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DOI: 10.1016/j.ijpe.2021.108220
Abstract: Abstract Blockchain cloud manufacturing is an emerging service-oriented paradigm that takes many advantages to cloud manufacturing. Previous researchers have studied from eradicating third party trust problem among service providers and customers by decentralized data record… read more here.
Keywords: customer; cloud manufacturing; service; customer satisfaction ... See more keywords
Spotlight on customization: An analysis of necessity and sufficiency in services
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DOI: 10.1016/j.jbusres.2017.12.038
Abstract: Abstract This study aims to advance the service management literature by further illuminating the relationships between service employees' adaptive behaviors and customer satisfaction. Using data from a survey of 349 customers of an insurance company,… read more here.
Keywords: adaptive behavior; satisfaction; analysis; customer satisfaction ... See more keywords
Customer satisfaction and natural language processing
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DOI: 10.1016/j.jbusres.2020.11.065
Abstract: Abstract This study uses natural language processing in order to increase knowledge concerning customer satisfaction. A total of 12,000 customer returns were analyzed, 6,800 of which contained freely expressed qualitative feedback. Eight themes emerge from… read more here.
Keywords: satisfaction; natural language; customer; customer satisfaction ... See more keywords