Pattern of information technology use and relationship learning in international customer-supplier relationships
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DOI: 10.1016/j.ibusrev.2021.101815
Abstract: Abstract While information technology (IT) has been widely applied in global supply chain relationships, academic research in this area is still limited. Drawing on resource-based view (RBV) and interpartner learning theory, we investigate how different… read more here.
Keywords: customer supplier; information technology; relationship learning; relationship ... See more keywords
Resilience to the financial crisis in customer-supplier networks
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DOI: 10.1080/14697688.2019.1576918
Abstract: Inspired by the Capital Asset Pricing Model (CAPM) beta, we construct customer and supplier betas to separately investigate potentially different properties of downstream and upstream linkages. With the adjacency matrix acting as a ‘filter’ to… read more here.
Keywords: financial crisis; customer; resilience financial; customer supplier ... See more keywords
A Theoretical Perspective of Contract and Contractual Customer-Supplier Relationship in the Mobile Phone Service Sector
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DOI: 10.5539/ijbm.v12n7p201
Abstract: Both contracts and contractual relationships as concepts have been rarely discussed from scholars’ perfectives in the Relationship Marketing (RM) branch of learning. Reviewing these concepts in the customer-service sector adds value because the majority of… read more here.
Keywords: customer; service; section; relationship ... See more keywords