Digital banking, customer experience and bank financial performance : UK customers' perceptions
Sign Up to like & getrecommendations! Published in 2018 at "International Journal of Bank Marketing"
DOI: 10.1108/ijbm-11-2016-0181
Abstract: The purpose of this paper is to examine customers’ perceptions of digital banking (DB), customer experience, satisfaction, loyalty and financial performance (FP) in UK banks.,The research consists of a survey of UK bank customers’ perceptions… read more here.
Keywords: digital banking; customer; customer experience; bank ... See more keywords
The cleanliness of restaurants: ATP tests (reality) vs consumers’ perception
Sign Up to like & getrecommendations! Published in 2021 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-08-2020-0822
Abstract: Purpose: This study aims to empirically assess restaurant surfaces’ cleanliness and compare them to customers’ perceptions about the cleanliness of surfaces when dining in a restaurant Design/methodology/approach: This study used two methods to collect data… read more here.
Keywords: customers perceptions; restaurant; atp meter; perceptions cleanliness ... See more keywords
Customers' perceptions of and satisfaction with medicine retail outlet services in Addis Ababa, Ethiopia: a cross‐sectional study
Sign Up to like & getrecommendations! Published in 2018 at "International Journal of Pharmacy Practice"
DOI: 10.1111/ijpp.12384
Abstract: The aim of this study was to assess customers' perceptions of and satisfaction with MRO services in Addis Ababa and to explore factors associated with their satisfaction and reasons for visits. read more here.
Keywords: medicine; services addis; perceptions satisfaction; study ... See more keywords