Antecedents and consequences of hotel customers’ psychological ownership
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DOI: 10.1016/j.ijhm.2020.102773
Abstract: Abstract This study aims to broaden the current knowledge on the antecedents and consequences of customers’ psychological ownership (CPO) from new perspectives in the hotel context. Specifically, this study investigates how self-image congruity and functional… read more here.
Keywords: congruity; engagement; psychological ownership; hotel ... See more keywords