LAUSR

“Dancing on Hot Coals”: How Emotion Work Facilitates Collective Sensemaking

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1 Published in 2017 at "Academy of Management Journal"

DOI: 10.5465/amj.2014.0101

Abstract: While organizations and researchers have traditionally conceptualized customers as consumers of their services and products, there is a growing recognition that organizations need to develop more c... read more here.

Keywords: coals emotion; work facilitates; dancing hot; hot coals ... See more keywords