Faking Versus Feeling Emotions: Does Personality–Job Fit Make a Difference
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DOI: 10.1177/00910260211034213
Abstract: Emotional labor (EL) involves regulating, managing, and sensing others’ emotions to achieve organizational goals. However, it is often considered a unitary variable, without examining the specific types of emotional labor (i.e., deep acting and surface… read more here.
Keywords: deep acting; job fit; personality job; job ... See more keywords