Re-organizing the service-delivery machine in a “post-NPM” era: a shopping-basket approach?
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DOI: 10.1080/14719037.2024.2315569
Abstract: ABSTRACT We investigate how the reorganization of the service-delivery ‘machine’ is resulting in a hybridization of NPM and post-NPM principles. We compare reform trajectories in Italy and Spain to illustrate and interpret a combination of… read more here.
Keywords: post npm; delivery machine; service; service delivery ... See more keywords